BEYOND MACHINES: HOW IMA GROUP IS REDEFINING INDUSTRIAL PARTNERSHIP THROUGH SERVITIZATION AND AI
True innovation is no longer just about technology—it’s about creating lasting value. IMA Group is at the forefront of this shift, redefining industrial partnerships through a new, integrated approach built on services, artificial intelligence and collaboration.
In a manufacturing context increasingly shaped by complexity, volatility, and digital acceleration, competitive advantage no longer depends solely on the machines a company owns—but on the intelligence, adaptability, and continuity it can extract from them.
That’s why many manufacturers are shifting focus: from capital investment to service partnership, from technical performance to business outcomes. IMA Group, historically known for its leadership in automatic processing and packaging machines, has embraced this transition. Its evolution is not just technological but also strategic, redefining its role, moving from equipment supplier to value enabler. Rather than offering discrete digital products, IMA provides a suite of interconnected, AI-driven services that support clients throughout the lifecycle of their operations. These services are designed to respond to concrete and evolving needs: maximizing uptime, streamlining decision-making, accelerating operator training, and managing risk in a connected environment.
This transformation rests on a core principle: customers are not looking for tools – they are looking for results. IMA’s service model is built around that expectation. Through ready-to-use AI modules, co-development platforms, immersive training, and secure digital infrastructures, the company helps manufacturers improve performance without disrupting operations.
Artificial intelligence plays a central role. Through IMA Algomarket, clients access curated AI algorithms built around real industrial use cases – ready to deploy, scalable, and integrated with their machines. For more complex needs, IMA offers IMA Sandbox, a co- creation model, where multidisciplinary teams work side-by-side with the client to tailor machine learning solutions that evolve with production requirements. This approach ensures that intelligence becomes part of the daily process – not an abstract add-on. IMA customers can interact directly with IMA Intellecta, the generative AI platform, to inquire about machine operations. Thanks to its intuitive conversational interface, Intellecta provides accurate, detailed, and real-time insights into production flows and machine performance by leveraging data collected directly from the production equipment.
People are equally at the heart of this transformation. IMA’s immersive services – including virtual environments, digital twins, and metaverse-based simulations – enable faster learning and greater operational autonomy. Operators and technicians gain hands-on experience in safe, controlled, and fully digital contexts, reducing onboarding time and strengthening cross-functional collaboration. Support, too, is reconceived. It is no longer limited to remote troubleshooting.
Thanks to cloud-based platforms and continuous monitoring, IMA ensures service continuity: anticipating potential failures, accelerating interventions, and embedding expert knowledge directly into workflows. All of this is done with cybersecurity built in from the ground up – because in a connected industry, resilience is a prerequisite.
What IMA offers is not a collection of technologies, but a long-term partnership based on shared goals: improving efficiency, increasing agility, and turning data into value. This means rethinking how machines are used, how teams operate, and how information flows— across every level of the factory. For organizations seeking to modernize without destabilizing, to innovate without losing control, and to grow through collaboration rather than complexity, IMA’s servitization model provides a clear path forward.
Through ready-to-use AI modules, co-development platforms, immersive training and secure digital infrastructures, manufacturers can improve performance without disrupting operations.
True innovation is no longer just about technology—it’s about creating lasting value. IMA Group is at the forefront of this shift, redefining industrial partnerships through a new, integrated approach built on services, artificial intelligence and collaboration.
For further information, www.ima.it
